Feedback from previous guests about their experience.
72%
liked the hotel and would stay again
clean
friendly staff
substandard dining
neighbor noise
7.2/10
Very good
Rooms
7.7
Location
8.7
Service
7.7
Dining
7.7
Guest reviews
7.2/10
based on 5 reviews
4/5
based on 524 reviews
8.4
8.4/10 based on 772 reviews
#1 of 1 hotels in Illovo based on Tripadvisor
Mickey
United States,
April
2024
7.4/10
The hotel offered a mix of positives and negatives for my stay. The rooms were suitable in terms of bed size, but lacked the signature apple of Wanderers hotel, felt cramped, and didn't smell fresh. The temperature oscillated between hot and freezing throughout the night. However, the service was top-notch and accommodating, despite a slight hiccup with the booking process. The location was excellent, with easy access to nearby attractions and amenities. Dining was a bit costly and lacked variety. Overall, a decent choice with room for improvement.
Rooms
7.0
The rooms suited our needs in terms of bed size, but felt cramped and didn't have a fresh smell. Temperature control was an issue during the night.
Service
8.0
The service was professional, friendly, and accommodating overall, with some minor hiccups.
Location
9.0
The location was excellent, near key attractions such as the Wanderers stadium and in close proximity to shopping centers like Melrose Arch and Rosebank.
Dining
7.0
The dining experience was fantastic but came with a high price tag and lacked variety.
Facilities
6.0
The hotel offers standard facilities without any noteworthy highlights.
Steven
United States,
January
2024
7.4/10
Our stay at the hotel had its ups and downs. The rooms were just perfect for my husband and 18-month-old son, but we faced some issues with room allocation and maintenance. The service was a mix of friendliness and early wake-up calls. The location was ideal for our needs, close to business destinations and sporting venues, while the dining experience was one of the best we've had. Despite some shortcomings, we found value in the overall experience.
Rooms
7.0
The room was just perfect for my family, but we encountered maintenance issues.
Service
6.0
The service was a bit inconsistent but friendly overall.
Location
8.0
The location was ideal for our needs, close to business destinations and sporting venues.
Dining
9.0
The dining experience was one of the best we've had in a hotel for a long time.
Facilities
7.0
The facilities were adequate for our stay.
James
United States,
November
2023
8.4/10
I absolutely loved my stay at the hotel. The rooms were immaculately clean, fresh-smelling, and the pillows were heavenly. The location was perfect, just a short stroll from Rosebank and Melrose Arch, offering convenience and a vibrant atmosphere. While the neighboring noise was quickly resolved by the attentive staff, the dining experience was a bit underwhelming despite the good breakfast inclusion. Overall, a great value for the money with top-notch service and a fabulous location.
Rooms
9.0
My room was pristine, quiet, and exactly as I had requested weeks in advance. The cleanliness and comfort of the space were top-notch.
Service
9.0
The staff was always attentive and helpful, ensuring a pleasant stay throughout. The service truly stood out and made my experience all the more enjoyable.
Location
9.0
I couldn't have asked for a better location; close to all the attractions I wanted to visit, with easy access to nice restaurants. The proximity to Wanderers stadium and the lively surroundings made my stay truly memorable.
Dining
7.0
The dining experience was decent, especially with the included breakfast which was a nice touch. However, the overall quality could have been better for the price paid.
Facilities
8.0
The hotel's facilities were well-maintained and convenient, adding to the overall comfort of my stay. The addition of a convenience store was a nice touch.